Duty Manager

Wangaratta RSL is seeking expressions of interest for an experienced full-time Duty Manager to join our growing community orientated club. This position has opportunity for growth and development with the role entailing a front line ‘hands on‘ approach to service operations whilst assisting the leadership team in delivering the Clubs strategic objectives.

  • Full-time position
  • Great training and career development
  • Be a part of a well-established brand.
  • Rotating roster including a 4-day weekend monthly.

As a Duty Manager, you will assist the senior management team in the day-to-day operations of the club. Reporting to the Operations Manager, duties will include:

  • Ensuring exceptional customer services standards, and in turn, having the ability to mentor your team in providing these same standards
  • Be meticulous in following the Clubs Procedures
  • Ensuring compliance with club policies and also government regulations at all times
  • Be hands on in your role. This is not an office job.
  • Managing staff on a day-to-day basis and leading by example

It’s all about your personality!  Bubbly and energetic, we’re looking for someone who can bring a positive spark to our team!  The following attributes are essential:

  • Has a passion for the industry

  • Possesses exceptional customer service and presentation skills

  • Thrives under pressure

  • Demonstrate solid Bar, Bistro, Gaming

  • Current RSA essential, Gaming License essential, RSG, Driver’s license, First Aid and TAB Accreditation or willing to obtain.

  • Excellent cash handling and understanding of compliance

  • Ability to manage and implement company policies and procedures

  • Leadership skills to support the senior management team.

  • Excellent problem and conflict resolution skills

  • Present ideas and feedback to the senior management team

  • Must be available days and nights including weekends and public holidays.

  • Be able to manage autonomously

Please send resume to manager@wangarattarsl.org.au with a cover letter.